Privacy Policy 77cuci

1. Collection of Personal Information

77cuci collects personal information from users through several designated channels during the account registration process, platform usage and interactions with our customer support services. This data collection is carried out transparently and only for legitimate purposes within the context of our online gambling platform operations.

Information collected during registration

When you create a 77cuci account, we require basic information for identity verification and account security purposes. This information includes:

• Full name as per identity card (MyKad)
• Active email address
• Mobile phone number
• Account password in encrypted form
• Date of birth for verification of the 21-year age requirement

Financial transaction information

To facilitate the deposit and withdrawal process, 77cuci records transaction details including the payment method used (such as Touch 'n Go eWallet, DuitNow, FPX banking, Boost, ShopeePay or cryptocurrency), the transaction amount in Ringgit Malaysia (RM) or equivalent value, and the date and time of each transaction. This information is stored for internal audit purposes and compliance with international licensing requirements.

Technical and usage information

Our system automatically records technical data each time you access the 77cuci platform. This includes your device's IP address, the type of web browser used, the device's operating system, pages visited within the platform, and the duration of each gaming session. This data is used solely to improve platform performance and security.

2. Use of Personal Information

All information collected by 77cuci is used in a limited and responsible manner. We do not sell, rent or disclose users' personal information to any third party for marketing purposes without prior consent.

The information you provide is used for the following purposes:

• To verify your identity and ensure the platform is only accessed by players aged 21 and above
• To process deposits and withdrawals accurately and securely
• To manage user accounts including passwords, security settings and gaming preferences
• To deliver bonuses, promotional offers and account-related information via email or platform notifications
• To identify and prevent fraudulent activity, money laundering or misuse of the platform
• To respond to enquiries and complaints submitted to our customer support team
• To fulfil obligations to international licensing authorities when required by law

3. Data Storage and Security

77cuci uses server infrastructure protected with 256-bit SSL encryption technology to ensure that all data transmitted between your device and our servers cannot be intercepted or read by unauthorised parties. Account passwords are stored in an irreversible hash format — no one, including 77cuci staff, is able to read your original password.

Data retention period

Personal information and transaction records are retained for as long as your account is active on the 77cuci platform. After an account is closed, basic data is kept for the minimum period required by licensing requirements and anti-money laundering regulations. Once that period ends, data will be securely deleted from our systems.

Technical security measures

• Data encryption during transmission and storage
• Strict internal access controls — only authorised staff may access user data
• Continuous system monitoring to detect any suspicious activity
• Regular security audits by our technical team
• Two-factor authentication (2FA) available for additional account protection

4. Sharing Information with Third Parties

77cuci does not share your personal information with third parties except in the following clearly stated circumstances:

Payment processors

To process financial transactions, the required details are shared with legitimate and recognised payment service providers such as e-wallet operators, banks and cryptocurrency platforms. This sharing is limited to only the information necessary, and the relevant providers are bound by strict confidentiality agreements.

Competent authorities

77cuci complies with lawful instructions from legal authorities or competent international licensing bodies. In such circumstances, we are required to disclose certain information in accordance with applicable legal obligations.

Technology service providers

Some platform functions are supported by third-party technology service providers such as game software developers and cloud infrastructure providers. These providers receive only the minimum technical data required to carry out their functions and are not permitted to use that data for any other purpose.

5. Use of Cookies and Tracking Technologies

77cuci uses cookies and similar technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies used

• Session cookies — allow you to remain logged in during your gaming session without having to re-enter your password
• Preference cookies — save your preferred language and display settings
• Analytics cookies — help us understand how users interact with the platform for ongoing improvement purposes
• Security cookies — help identify unauthorised login attempts and protect your account

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the 77cuci platform.

6. User Rights Regarding Personal Data

As a user of the 77cuci platform, you have certain rights regarding the personal information we hold about you. 77cuci respects and facilitates the exercise of these rights.

• Right of access — you may request a copy of the personal information we hold about you
• Right to rectification — you may request that we correct any information that is inaccurate or incomplete
• Right to erasure — in certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations
• Right to restriction — you may request that we limit the processing of your data in defined situations
• Right to object — you may object to the use of your data for direct marketing purposes

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at support@77cuci.wine. We will process your request within a reasonable time and provide a clear response.

7. Third-Party Links and Services

The 77cuci platform may contain references to third-party services such as game providers or payment channels. This Privacy Policy applies to the 77cuci platform only. 77cuci is not responsible for the privacy practices of those third parties and encourages you to read their respective privacy policies before providing any personal information to them.

8. Age Restrictions and Protection of Young People

77cuci operates strictly as a platform for adult players only. Our platform is not intended for any individual under the age of 21. We collect date of birth during registration as part of the age verification process.

Parents or guardians who are concerned that their child may have registered on our platform are encouraged to contact us immediately through the available support channels.

9. Amendments to This Privacy Policy

77cuci reserves the right to amend or update this Privacy Policy from time to time in line with changes in operational practices, licensing requirements or relevant legal developments. Any significant amendments will be communicated to users via notifications within the platform or through the registered email address.

The effective date of the latest version of this Privacy Policy is as shown at the top of this document. Continued use of the 77cuci platform after any changes take effect is considered your acceptance of the updated terms.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal information, the 77cuci support team is ready to assist you through the following channels:

• 24/7 live chat available directly on the 77cuci platform in Malay and English
• Email: support@77cuci.wine

We are committed to providing a thorough and accurate response to every privacy-related enquiry within a reasonable time.